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  • I NEED A CUSTOM DESIGN, PARTS
    Hell yes! Shoot us an email at sales@borderproto.com and we will help you bring your dream guitar to reality.
  • WHAT IS THE LEAD TIME FOR A CUSTOM SHOP GUITAR?
    All our guitars are made to order and production starts once payment has been processed, every guitar takes approximately 3-4 weeks to produce.
  • I ONLY WANT A BODY!
    Cool! We can 3D print a custom body for you, shoot us an email at sales@borderproto.com.
  • HOW MUCH IS SHIPPING?
    Shipping prices vary based on your address. We ship from either our Mexico, or US warehouse based on your location. We will contact you after your payment is processed to quote shipping.
  • WHO DO YOU SHIP WITH?
    US orders are shipped via FedEx or UPS. Mexico orders are shipped via DHL or FedEx.
  • DO YOU SHIP OUTSIDE MEXICO OR THE US?
    Orders shipped outside of Mexico or the US may be subject to import taxes, custom duties and fees. The recipient of an international shipment may be subject to such import taxes, custom duties and fees. Additional charges may be incurred and must be payed for by the recipient. We have no control over these charges. Reach out to us before purchasing if you live outside Mexico or the US.
  • WHAT IS THE LEAD TIME ON A HONEYCOMB SPECIAL?
    All our guitars are made to order and production starts once payment has been processed, every guitar takes approximately 3-4 weeks to produce.
  • CAN I CANCEL AN ORDER BEFORE IT SHIPS?
    All of our guitars are produced once the payment has been processed. All guitars are built with an engraved serial number that includes your initials, for this reason, we can't sell them to another customer. Desert Guitar Company orders can only be canceled if production has not started. If you would like to cancel your order, call or email us as soon as possible so we can stop production. The cancelation fee is 10%. Once production has started, orders are not cancellable or refundable.
  • PRICE IS 1500 + SALES TAX?
    Our guitars are sold by our parent company located in Mexico. Sales tax in Mexico is 16% of MSRP. Your total will be $1,740.00 United States Dollars. Shipping will be quoted separately depending on your address. We will contact you after your payment is processed to define shipping.
  • WHAT IS YOUR RETURN POLICY?
    All of our guitars are produced once the payment has been processed. All guitars are built with an engraved serial number that includes your initials, for this reason, we can't sell them to another customer. Desert Guitar Company orders cannot be returned or refunded. Desert Guitar Company orders can be cancelled ONLY if production has not started for a 50% cancellation fee. Email us at sales@borderproto.com for any questions or concerns regarding returns.
  • DO YOUR GUITARS COME WITH A WARRANTY?
    Yes, all Desert Guitar Company guitars carry a Limited Lifetime Warranty. For details go here

Questions?
sales@borderproto.com

Information
Contact Sales
Mon-Friday 9:00 AM to 5:00 PM MST

© 2024 by Border Proto, S. de R.L. de C.V.

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